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<>_<>THE HELP DESK<>_<>

 

 
The Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause.'
 
Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):
 
Operator: 'Ridge Hall, computer assistance; may I help you?'
Caller: 'Yes, well, I'm having trouble with WordPerfect .'

Operator: 'What sort of trouble?'
Caller: 'Well, I was just typing along, and all of a sudden the words went away.'

Operator: 'Went away?'
Caller: 'They disappeared'

Operator: 'Hmm. So what does your screen look like now?'
Caller: 'Nothing.'

Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'

Operator: 'Are you still in WordPerfect, or did you get out?'
Caller: 'How do I tell?'

Operator: 'Can you see the 'C: prompt' on the screen?'
Caller: 'What's a sea-prompt?'

Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor; I told you, it won't accept anything I type..'

Operator: 'Does your monitor have a power indicator?'
Caller: 'What's a monitor?'

Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?'
Caller: 'I don't know.'

Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
Caller: 'Yes, I think so.'

Opera tor: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall..
Caller: 'Yes, it is.'

Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one? '
Caller: 'No.'

Operator: 'Well, there are. I need you to look back there again and find the other cable.'
Caller: 'Okay, here it is.'

Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer..'
Caller: 'I can't reach.'

Operator: 'OK. Well, can you see if it is?'
Caller: 'No..'

Operator: 'Even if you maybe put your knee on something and lean way over?'
Caller: 'Well, it's not because I don't have the right angle -- it's because it's dark.'

Operator: 'Dark?'
Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.'

Operator: 'Well, turn on the office light then.'
Caller: 'I can't.'

Operator: 'No? Why not?'
Caller: 'Because there's a power failure.'

Operator: 'A power .... A power failure? Aha, okay, we've got it licked now, do you still have the boxes and manuals and packing stuff that your computer came in?'
Caller: 'Well, yes, I keep them in the closet..'

Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it then take it back to the store you bought it from.'
Caller: 'Really? Is it that bad?'

Operator: 'Yes, I'm afraid it is.'
Caller: 'Well, all right then, I suppose what do I tell them?'

Operator: 'Just tell them you're too stupid to own a computer!

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